Managed Workstations
KEEPING YOUR IT RUNNING
|
Healthy Workstations?
How would your business survive with no access to PCs or laptops? If your system went down, what would the impact be on your business? |
Healthy IT systems help businesses to sustain healthy growth and healthier profits. Downtime, slow system performance and irritating IT issues can be a major hindrance.
Using industry leading technology, we offer a solution which monitors, maintains and supports your PCs and laptops, 24/7. And all for a small monthly fee per workstation. Managed Workstations helps look after your IT by providing a continuous service health check through the following:
We work specifically with small and medium sized businesses helping take away the worry of data theft, leaving them to concentrate on growing their business. |
|
The Solution
We monitor, maintain and support your workstations 24/7. |
Managed Workstations consist of three separate services that can be built up over time to give your PCs and laptops complete support:
Many customers start with monitoring and then, once we have worked in partnership to build an understanding of current IT infrastructure, they move on to the full support package so we can provide improvements to performance. |
|
What does it cover? |
|
|
What can you expect from each service? |
|
|
How does it work? |
Set up is quick and easy. We’ll happily come in and give you a free demo or give our team a call and they will talk through with you just how it all works. They can either come to your offices or set it up remotely. |
More Details
Just to list a few...
Check Type |
Description |
Application Crash |
Application crashes happen all the time. A lot of them in the background where you don't even know about it. This allows us to be notified if and when they crash. |
Blue Screens |
Blue Screens or BSODs are a nuisance and can show signs of major issues within your system. We get notified as soon as this happens along with useful logs to help diagnose the cause. |
Device Reboot Reminder |
This is just a simple reminder to let us know when a device needs a reboot to allow the system to refresh itself. |
Disk Space Check |
The Disk Space Check fails when the available free space on the specified disk drops below the defined Bytes, MBytes, Gbytes or percent threshold figure. |
Event Log Check |
The Event Logs are repositories of information that have detailed data on the status of the system written to them by applications and Windows components. |
File Size Check |
When files and folders grow unbounded in size, this can often be an early indicator of a problem on a system, for example a Microsoft SQL Server log file can easily grow to fill the entire disk. Similarly, if a file or folder is below an expected size then this can also indicate a problem, for example if an application has not written to its log file because it failed to run. |
High CPU Usage |
High CPU usage can slow and even hinder your device from working. This monitor allows us to get notifications if this happens for a period of time so we can look at what the cause could be. |
High Disk Usage |
High disk usage can slow and even hinder your device from working. This monitor allows us to get notifications if this happens for a period of time so we can look at what the cause could be. |
High Memory Usage |
High memory usage can slow and even hinder your device from working. This monitor allows us to get notifications if this happens for a period of time so we can look at what the cause could be. |
Unexpected Shutdown |
We get notified any time your system goes down or reboots without being properly shut down. This can sometimes help catch major issues early on. |
Windows Service Check |
Windows systems are underpinned by Windows Services - these services provide crucial functions to users, machines and applications network-wide |
* We can also customize just about any monitor or check you can imagine.
Just to list a few...
Check Type |
Description |
Antivirus Update Check |
The Antivirus Update Checks monitors the client's anti-virus program's pattern file to determine whether it is in sync with the vendor's latest published version, we receive a feed of this information on every vendor update, if a discrepancy exists the check fails |
Backup Check |
The Backup Check queries your client’s backup on the days specified to determine the status of the backup, ensuring that in the event of any problems on the client’s server there is a backup to restore from. Depending upon the product the backup information is derived either from the Windows Event Log or from the product's native log files. |
Critical Events Check |
This check scans the selected Windows Event Logs on the device for any Error Events recorded during the past 24-hours. This is a good catch-all that may show growing problems on the machine, highlighting areas for investigation. |
Drive Space Change Check |
Where the data on the disk increases by a significant amount it may be an indication of something going amiss on the device. The Drive Space Change Check generates a failure when the data consumed on the disk matches or exceeds the configurable threshold value during the previous twenty four hours. |
Event Log Check |
The Event Logs are repositories of information that have detailed data on the status of the system written to them by applications and Windows components. The Event Log Check monitors the Event Logs and can be configured to query a specific Event Log based on the following indicators Event ID, Event Type, Event Source and Description. Alerting where the specified information is, or is not, discovered in an Event Log entry. |
Failed Login Check - Hacker Check |
The Failed Login Check queries the Windows Security Event Log to identify the total number of unsuccessful login attempts on the monitored device over the past 24 hours. Where the number of discovered Events exceeds the specified threshold figure the check fails. |
File Size Check |
When files and folders grow unbounded in size, this can often be an early indicator of a problem on a system, for example a Microsoft SQL Server log file can easily grow to fill the entire disk. Similarly, if a file or folder is below an expected size then this can also indicate a problem, for example if an application has not written to its log file because it failed to run. |
Physical Disk Check |
This check uses WMI to determine if any SMART (Self-Monitoring, Analysis and Reporting Technology) disks are reporting errors to the Operating System and generates a failure where they are any issues other than OK. |
WSUS Check |
Microsoft’s Windows Server Update Services (WSUS) is a free patch management tool that enables system administrators to deploy Microsoft product updates across their organisation from a centralised source, the WSUS server. The WSUS server synchronises with an update repository, either Microsoft Update or another WSUS server, to retrieve updates in accordance with the administrator specified product, product families and update types (i.e. Critical or Security Updates). |
* We can also customize just about any monitor or check you can imagine.
Disclaimer
Subscription & Billing contract required. Must have NET terms or credit card on file for billing. Early termination fees apply. Additional services or repairs are billed separately.
Subscription & Billing contract required. Must have NET terms or credit card on file for billing. Early termination fees apply. Additional services or repairs are billed separately.
|
|