Stop waiting for your network or devices to go down
We don’t hang about waiting for you to call when something goes wrong. Instead, we’ll check your system around the clock, day and night, for any problems that might quash your ability to do business. And when we spot trouble, we’ll fix it right away – and usually before you even know about it.
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24/7 Monitoring
For less than the price of a cup of coffee per month, we’ll check critical elements of your system 24/7. We’ll know almost instantly about any problems including, or relating to: • Operating system problems (via Window’s services checks) • Remote office connectivity and network device problems (via Ping checks) • ISP or Email problems (via Port checks) • Disk space problems (via the Disk Space Check) • Your website (via the Website Check) • ... And so much more We’ll know exactly when a problem occurs ...so we can respond promptly. We’ll spot the nature of the problem ...so we can fix it or notify you or your own IT fast to keep you up and running. Peace of mind for less than the price of a cup of coffee? What more could you ask for? |
Daily Health Checks
For less than the price of a cappuccino, we’ll conduct a thorough check each and every morning before you start work. We’ll check: • Your backup is complete to make sure your data is safe • Your antivirus pattern file to make sure your protection is always up-to-date • Your disk space to ensure your system won’t crash and your workers aren’t left unproductive while you recover • Your Exchange email system to make sure it doesn’t fill up and collapse leaving you floundering till it’s fixed • Your hard disk and memory health to ensure your system is always in peak operating condition • Your Critical Event Logs to spot other developing problems that could cause downtime during the day • ... And so much more This service is performed automatically – so it’s guaranteed to happen even if staff are sick or on holiday. If we find problems, we’ll immediately alert an engineer so he or she can act fast to cut potential downtime. We’ll even send you a short note to confirm the checks carried out and their results. |
▼ What is Remote Monitoring? ▼
Here's a quick overview of what our remote monitoring does.
We have multiple pieces of software installed on our servers.
Our servers connect to your servers and workstations.
Our servers use tests, checks and run other pieces of our custom software to monitor:
If a problem is detected, then our servers raise a ticket and our staff gets notified immediately.
With our remote monitoring you can get peace of mind knowing that our servers are working day and night keeping an eye on your servers and workstations making sure that they are okay.
If an issue becomes known to us, a technician starts looking into it before you can manually raise a ticket.
We detect all sorts of potential problem causing issues and depending on the severity of the issue, we remotely resolve the problem either in a timely manner before it can become a problem – or for more severe issues, we resolve it right away.
If the issue or potential problem never actually becomes a problem – everyone’s a winner. A lot of the time, the only way the client knows about the issue is that we tell them and/or it’s on our reports!
Our servers connect to your servers and workstations.
- This is done via our custom “Agent Software”
- And SNMP (Simple Network Monitoring Protocol)
- And simple Ping heartbeat tracking (our servers send a “ping” out to yours, which should respond.
Our servers use tests, checks and run other pieces of our custom software to monitor:
- Events (in the event logs)
- Errors (various types)
- Software (watches for users installing known bad software, files and folders)
- Security
- Backups
- Services
- Printers
- Software Updates
- Performance
- Hard-drive space
- And automatically uses other pieces of our custom software to test things like the health of your hard-drives – a feature of our monitoring unique to us.
If a problem is detected, then our servers raise a ticket and our staff gets notified immediately.
With our remote monitoring you can get peace of mind knowing that our servers are working day and night keeping an eye on your servers and workstations making sure that they are okay.
If an issue becomes known to us, a technician starts looking into it before you can manually raise a ticket.
We detect all sorts of potential problem causing issues and depending on the severity of the issue, we remotely resolve the problem either in a timely manner before it can become a problem – or for more severe issues, we resolve it right away.
If the issue or potential problem never actually becomes a problem – everyone’s a winner. A lot of the time, the only way the client knows about the issue is that we tell them and/or it’s on our reports!
▼ Features & Benefits ▼
What's in it for you? What can remote monitoring do for you?
Avoid downtime
With your systems monitored, we can prevent downtime by fixing small issues before they become big problems.
Fewer IT/computer problems
As described above, this proactive monitoring means that you have fewer IT problems in general. 90% of potential IT issues are prevented before they become a problem.
Hardware failure can be prevented
Sometimes, computer problems can lead to hardware failure meaning the problems escalate. Resolving small issues can prevent hardware failure.
With our remote monitoring solution, you will be receiving a very similar service to employing your own IT Manager but without the $95,000 a year salary (average)!
With your systems monitored, we can prevent downtime by fixing small issues before they become big problems.
Fewer IT/computer problems
As described above, this proactive monitoring means that you have fewer IT problems in general. 90% of potential IT issues are prevented before they become a problem.
Hardware failure can be prevented
Sometimes, computer problems can lead to hardware failure meaning the problems escalate. Resolving small issues can prevent hardware failure.
With our remote monitoring solution, you will be receiving a very similar service to employing your own IT Manager but without the $95,000 a year salary (average)!
▼ What Makes Us Different? ▼
What's in it for you? What can remote monitoring do for you?
Everything monitored
Our monitoring software agent gets installed on all computers and server which we manage and support. A lot of companies only monitor your server, then have your own server perform some checks on the workstation computers.
This means that our monitoring, support, reporting and management is more complete, more accurate and more effective.
Reports on all monitoring
We can provide customized reports as defined by the client (or default monitoring reports) at intervals which the client prefers.
Multiple types of monitoring
Our monitoring software doesn’t just check the Event Log and other simple things. See “Our Methods of Monitoring” for more information.
Our monitoring software agent gets installed on all computers and server which we manage and support. A lot of companies only monitor your server, then have your own server perform some checks on the workstation computers.
This means that our monitoring, support, reporting and management is more complete, more accurate and more effective.
Reports on all monitoring
We can provide customized reports as defined by the client (or default monitoring reports) at intervals which the client prefers.
Multiple types of monitoring
Our monitoring software doesn’t just check the Event Log and other simple things. See “Our Methods of Monitoring” for more information.
▼ Our Methods of Monitoring ▼
Here we'll explain some of the ways ways in which we monitor your devices and services
MONITORING RUNNING SERVICES
e.g. essential Windows and software services, as well as services we are asked to monitor. Examples include:
MONITORING RUNNING PROCESSES
Some processes are essential for Windows (or other operating systems or software) to function correctly. We monitor a default set of processes, as well as any additional processes which the client may require. We can monitor when they aren’t running, are running or are having trouble running.
Some common processes we monitor are:
MONITORING PORTS
Ports can be seen as numbered access “doors” to devices – i.e 99% of web traffic communicates through port 80.
We can monitor ports of devices we manage, and even some ports of devices we don’t – by using the devices we manage to test ports on other devices!
Common ports we monitor include:
MONITORED EVENTS
Windows has a feature – the Event Log. It has multiple aspects; system, application, security and more. Windows and other software can write into the Event Log.
We monitor it.
We run our own defined rules. The rules include a default set depending on the device we’re monitoring, it’s software and requirements. We can add additional rules as per the client’s specification. Events can be errors (of varied severity), warnings, information or even successes.
Common events to monitor include:
MONITORING TEST RESULTS
Our monitoring also includes the automatic routine execution of certain pieces of software which perform certain tests that the other tests don’t quite cover.
For example, we create extremely thorough customized anti-virus monitoring tests to monitor the health of the anti-virus, and how recent the updates are. Tickets are automatically raised if the anti-virus becomes out of date. (This would be in addition to any reports we get from your anti-virus directly, if we manage it).
PERFORMANCE MONITORING
Our software monitors the performance of both your servers and workstations.
We keep an eye on your hard-drive space, making sure that it’s not too full.
We watch how much RAM you’re using – and the PageFile. If you’re using too much too often there’s a good sign that the device is overworked or has a problem.
We watch your processor (CPU) usage. Too much usage over an extended time would show that your device is running slow, and there may be an issue (software issue or even a malicious undetected program).
UNIQUE HARDWARE TESTING
Our systems deploy, run and monitor software configurations unique to us which monitor the hardware of your computer.
These include:
Hard-drive health reports based on the information stored on your hard-drive’s SMART storage. Access errors are stored by the drive itself there, and our software analyses it to assess the drive’s health.
INSTALLED SOFTWARE
It’s not a major feature, but it’s certainly handy – and many other service providers don’t offer it.
Our software tests your devices against lists of software known to be bad. These include software which aren’t directly worms or viruses, but you don’t want them on your systems.
Some of these types of software are known as bloatware and spyware.
If our systems detect that a user has any installed, a ticket will be automatically raised.
WINDOWS UPDATES
Our systems directly monitor your Windows updates – and related software updates. Updates are configured as the client requires and can be installed on demand or on routine.
Updates CAN be managed by a server, but our systems do it better!
ANTI-VIRUS MONITORING
As previously mentioned in the other sections, we monitor your anti-virus.
Common issues we raise tickets for are:
BACKUP MONITORING
As mentioned in a previous section, we monitor the success and failure of backups.
We use multiple methods to do this. We’ve described some of them above.
We also configure the backup software itself to send out email alerts, which automatically raise tickets on our system.
e.g. essential Windows and software services, as well as services we are asked to monitor. Examples include:
- [Server] Active Directory
- [Server] Exchange (email)
- [Server] SQL Databases
- [Server] Windows Server Update Services
- [Server] Web Services
- [Workstations] Print Spooler (for printing!)
- [Workstations] Windows Updates
- [Workstations] 3rd Party Updates (i.e. Adobe, Chrome, Firefox, iTunes, Microsoft Office, etc.)
- Many, many more!
MONITORING RUNNING PROCESSES
Some processes are essential for Windows (or other operating systems or software) to function correctly. We monitor a default set of processes, as well as any additional processes which the client may require. We can monitor when they aren’t running, are running or are having trouble running.
Some common processes we monitor are:
- Explorer (in Windows, this is responsible for most of what you see!)
- Client/Server Processes
- Desktop Manager
- Windows Logon Processe
MONITORING PORTS
Ports can be seen as numbered access “doors” to devices – i.e 99% of web traffic communicates through port 80.
We can monitor ports of devices we manage, and even some ports of devices we don’t – by using the devices we manage to test ports on other devices!
Common ports we monitor include:
- 80, for standard web traffic
- 443, for standard secure web traffic
- 25, for standard email communication
- 91xx, common for printers
- 8530, the common port Windows Servers deliver updates to their clients through
- 1433. 1434, the common ports for SQL Servers to communicate on
MONITORED EVENTS
Windows has a feature – the Event Log. It has multiple aspects; system, application, security and more. Windows and other software can write into the Event Log.
We monitor it.
We run our own defined rules. The rules include a default set depending on the device we’re monitoring, it’s software and requirements. We can add additional rules as per the client’s specification. Events can be errors (of varied severity), warnings, information or even successes.
Common events to monitor include:
- Anti-Virus update information
- Backup failure/success
- File or drive corruption
- Users trying to access files they shouldn’t
- Computer crashes
- Software error
MONITORING TEST RESULTS
Our monitoring also includes the automatic routine execution of certain pieces of software which perform certain tests that the other tests don’t quite cover.
For example, we create extremely thorough customized anti-virus monitoring tests to monitor the health of the anti-virus, and how recent the updates are. Tickets are automatically raised if the anti-virus becomes out of date. (This would be in addition to any reports we get from your anti-virus directly, if we manage it).
PERFORMANCE MONITORING
Our software monitors the performance of both your servers and workstations.
We keep an eye on your hard-drive space, making sure that it’s not too full.
We watch how much RAM you’re using – and the PageFile. If you’re using too much too often there’s a good sign that the device is overworked or has a problem.
We watch your processor (CPU) usage. Too much usage over an extended time would show that your device is running slow, and there may be an issue (software issue or even a malicious undetected program).
UNIQUE HARDWARE TESTING
Our systems deploy, run and monitor software configurations unique to us which monitor the hardware of your computer.
These include:
Hard-drive health reports based on the information stored on your hard-drive’s SMART storage. Access errors are stored by the drive itself there, and our software analyses it to assess the drive’s health.
INSTALLED SOFTWARE
It’s not a major feature, but it’s certainly handy – and many other service providers don’t offer it.
Our software tests your devices against lists of software known to be bad. These include software which aren’t directly worms or viruses, but you don’t want them on your systems.
Some of these types of software are known as bloatware and spyware.
If our systems detect that a user has any installed, a ticket will be automatically raised.
WINDOWS UPDATES
Our systems directly monitor your Windows updates – and related software updates. Updates are configured as the client requires and can be installed on demand or on routine.
Updates CAN be managed by a server, but our systems do it better!
ANTI-VIRUS MONITORING
As previously mentioned in the other sections, we monitor your anti-virus.
Common issues we raise tickets for are:
- Anti-virus not running
- Definitions out of date
- Detected malware/virus/worm
BACKUP MONITORING
As mentioned in a previous section, we monitor the success and failure of backups.
We use multiple methods to do this. We’ve described some of them above.
We also configure the backup software itself to send out email alerts, which automatically raise tickets on our system.
Disclaimer
Subscription & Billing contract required. Must have NET terms or credit card on file for billing. Early termination fees apply. Additional services or repairs are billed separately.
Subscription & Billing contract required. Must have NET terms or credit card on file for billing. Early termination fees apply. Additional services or repairs are billed separately.
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